In this article, you’ll find examples of language that are commonly used in different types of emails, and hopefully, you’ll find the most appropriate one for your message. The examples are labelled ’ formal ’ and ’ informal ’- please note that most informal expressions are perfectly suitable to use in ’semi-formal’ situations, such as between business associates who have worked together for some time and have established a good relationship. GREETINGS Formal Dear Sir/ Madam, Dear Sir or Madam, To whom it may concern: (especially AmE) Dear Mr/ Ms Jones, Dear Dr Smit h, (note: First names are NOT used. Using Miss or Mrs to address a woman is not appropriate, as you don’t know whether she’s married or not) Informal Hi Dennis, Hello Claire, Dear Mum, (note: salutations are followed by a (,) comma , exception: ’To whom it may concern:’) REASON FOR WRITING / REPLYING Formal I am writing to make a reservation/ to apply for the position of…/ to confirm
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